Question 1

Can you help me get my tax status certificate?

Accepted Answer

Yes. We help you obtain your tax status certificate and review that your information is correct for SAT procedures.

Question 2

Can you help me register for an RFC and start correctly with SAT?

Accepted Answer

Yes. We can guide you through RFC registration and help you start your tax situation correctly before SAT. This is very common when someone starts activities or wants to regularize. Fintax also supports digital procedures and the guidance needed to understand what applies to your economic activity.

Question 3

Can you help me identify my tax regime?

Accepted Answer

Yes. We help identify your tax regime and whether your current one matches your activity. This matters because your SAT obligations, filing method and accounting support depend on it.

Question 4

Can you guide me with SAT ID if I cannot go in person?

Accepted Answer

Yes. We guide you on when SAT ID can be used and what you need for certain digital procedures without physically visiting SAT. We also help you understand whether your case can be solved through that path.

Question 5

Can you help me prepare for a SAT appointment?

Accepted Answer

Yes. We can guide you on when a SAT appointment is needed, which documents to prepare and which procedure applies to your case, so you arrive with more clarity and avoid unnecessary mistakes.

Question 6

Can you help with my monthly SAT tax return?

Accepted Answer

Yes. We support your monthly SAT return so you understand what to file, what information is needed and how to comply correctly. At Fintax, we help keep your operation organized and your deadlines visible.

Question 7

Can you help with refunds or tax balances in my favor?

Accepted Answer

Yes. We help review whether you have pending refunds or balances in your favor before SAT and guide you on how to submit the corresponding request correctly.

Question 8

Can you help if I have late or pending tax returns?

Accepted Answer

Yes. We help review late or pending returns and explain what you need to regularize your situation while reducing errors in your tax compliance.

Question 9

Do you offer free accounting advice?

Accepted Answer

Yes. We offer a free accounting consultation to understand your tax situation, answer initial questions and guide you toward the service that best fits your needs.

Question 10

What do your accounting services include?

Accepted Answer

Our accounting services include the support needed to keep your tax and administrative operation organized: monthly filings, DIOT, monthly accounting, Tax Mailbox follow-up, SAT digital procedures, accounting and tax document storage, and financial statements.

Question 11

Do you work with individuals, companies or both?

Accepted Answer

Yes. Our accounting services are designed for different profiles, including individuals, companies and taxpayers with specific needs based on their tax regime. Plans adapt to taxpayer type, monthly activity and SAT obligations.

Question 12

Can I get guidance before hiring?

Accepted Answer

Yes. Before hiring, you can receive guidance to understand how the service works, what it includes and which option may fit your case best.

Question 13

How much do your accounting services cost?

Accepted Answer

The cost depends on your tax regime, the number of monthly transactions and the support you need. Check our services page to see pricing.

Question 14

How do I know which accounting plan I need?

Accepted Answer

We help identify the accounting service you need based on your tax regime, monthly transactions and the type of support required, so you do not overpay or under-cover your obligations.

Question 15

What do I need to hire your accounting services?

Accepted Answer

We only need to understand your tax regime, whether you are an individual or company, and a little about your monthly operation. From there we can recommend the plan that best fits and explain how to start.

Question 16

Can I hire your services if I am just starting?

Accepted Answer

Yes. You can hire our services even if you are just getting started. We guide you from the beginning so you understand your tax situation, obligations and the support you need as you grow.

Question 17

What are Fintax support hours?

Accepted Answer

**Current status:** Human support is outside business hours right now.

**Support hours:** Monday to Friday: 09:30-18:00 (Mexico City time).

**Contact:** You can reach us through any of our social channels, phone, WhatsApp or email.

Question 18

How can I contact Fintax customer support?

Accepted Answer

You can reach us by WhatsApp, email or phone, or send a message through the Contact page. You can also contact us through our social channels. Briefly explain what you need so our team can guide you.

Question 19

Can I message you outside support hours?

Accepted Answer

Yes. You can leave a message by WhatsApp, email or the Contact page whenever you need to. We will review it during support hours; our team does not reply immediately outside those hours.

Question 20

How can I schedule a consultation with Fintax?

Accepted Answer

You can request one through the Book a consultation section of the site or write to us on WhatsApp. Tell us what you would like to discuss so we can guide you on the next step.

Question 21

Can I get help without visiting an office?

Accepted Answer

Yes. You can discuss your question remotely by WhatsApp or phone and, when appropriate, arrange a video consultation.

Question 22

What information should I send when asking for help?

Accepted Answer

Start with a short summary of your question or procedure and tell us whether you are already a customer. Do not share passwords or e.firma files in messages or on social media. If documents are needed, our team will explain how to proceed.

Welcome to the Help Center

Or browse by topic

Or browse by topic

RFC, SAT & procedures

Filings & taxes

Services & advisory

Plans & prices

Customer support